- Home
- About Halliwell Jones North Wales
- Halliwell Jones North Wales Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
245 ratings and 146 comments received in the last 90 days.
04 July 2025
As said above, whatever I said he had the answers
03 July 2025
The whole process of purchasing our new BMW iX from Halliwell Jones in Llandudno was exemplary, with particular thanks to Phil Jones, David Mano and Les Green who where extremely professional and without them the purchase would not have happened
02 July 2025
Fabulous assistance from sales executive
24 June 2025
A great service from friendly staff
24 June 2025
Everyone at the BMW North Wales dealership were fantastic. Tony who dealt with me from initial viewing to purchase was incredibly helpful throughout the process
22 June 2025
The whole experience of buying and picking up my new BMW was a fantastic ride from start to finish. The buying process was smooth and stress-free. The dealership prepared everything to perfection from the beginning up until my new car reveal day.
17 June 2025
Michael Bradshaw dealt with our purchase. He was efficient, friendly and made the purchasing experience very straightforward.
10 June 2025
Although there was a problem with the delivery of the car to Llandudno Tony Wood was very helpful in sorting it out. Problems occur but its how you deal with the problems that counts. Full marks to Tony.
05 June 2025
Streamline efficiency
03 June 2025
John Arksey and Les Green are looking after me very well and they both understand my needs.
01 June 2025
The staff were all very friendly, from the cleaner, to reception staff to sales and the manager.
31 May 2025
The staff listened and responded to my needs
31 May 2025
Impeccable treatment on all visits to the show room. Nothing was too much for anyone at Halliwell Jones Llandudno Junction.
30 May 2025
Great - all lovely friendly and helpful people.
29 May 2025
I felt like I was walking into a family run business with everybody so kind and helpful making sure I was happy with everything
28 May 2025
All questions answered and especially liked the attention to detail at the handover
26 May 2025
A*
25 May 2025
Nothing was a problem and always catered for my questions and enquiries
19 May 2025
Very knowledgeable staff explained everything clearly
07 May 2025
Excellent customer service
07 May 2025
see above comment
06 May 2025
It was a pleasure purchasing a car from BMW Llandudno Junction, all the staff were so helpful & friendly . Both my husband & myself have bought from Mercedes Benz for many years & had little knowledge of BMW, Michael Bradshaw was so knowledgeable.
04 May 2025
Never had the reveal before, lovely touch. Staff extremely helpful especially Lee.
03 May 2025
Great service and communication throughout the whole process
03 May 2025
I had a very warm welcome from all the staff I met. The revealing of the car when I picked it up was a nice touch and pleasant.
03 May 2025
Very good service from all staff. Friendly and helpful. The sales executive, Michael even came in on his day off for the vehicle handover. All other staff i have dealt with are excellent.
09 July 2025
Megan dealt wth me and always takes great care of you. Very professional
09 July 2025
Superb customer service, polite and efficient as always.
08 July 2025
staff very personable and helpful
08 July 2025
See above
07 July 2025
Megan at the service department was helpful and knowledgable and used the WhatsApp system to keep in touch about progress on my car, which was most reassuring. Luca was also helpful; thank you both.
07 July 2025
They were very good and clear at putting my concerns at ease
07 July 2025
Megan on the desk was superb
07 July 2025
The customer service is excellent and they take a personal interest in assisting you all the way.
06 July 2025
Staff were all courteous and friendly. However the fault in my car was not rectified in the first visit. Had to wait 3 weeks to get my car seen.
06 July 2025
Very efficient and professional service. Staff very helpful.
05 July 2025
Luca was excellent and kept me informed
05 July 2025
Luca is always extremely professional & very knowledgeable. Always a pleasure to deal with him. Megan Williams too.
04 July 2025
Well looked after by Meg & Luca.
04 July 2025
Carmen Jones the sales executive was very helpful and knowledgeable
04 July 2025
Perfect customer service ,never disappoints Luca is the topman 10/10 very helpful!!
04 July 2025
All great, Jonny the driver was charming and very knowledgeable. Machines may be super modern but service good old fashioned way. Very impressed.
03 July 2025
Customer service by Luca Algieri was amazing-efficient, professional, friendly and thorough, made me confident that my car was in safe hands.
03 July 2025
Very professional and helpful
02 July 2025
Really easy to deal with
02 July 2025
Very friendly and helpful staff
02 July 2025
Always give good service staff are excellent
01 July 2025
Resolved my issue, overall, great service.
01 July 2025
Fantastic service from Luca, sorted the issue with my vehicle very efficiently and kept me up to date with the progress.
30 June 2025
Prompt and efficient pick up and returnof vehie in pristine condition.
26 June 2025
Prompt service kept to schedule
24 June 2025
Never had any problems with this dealership. Good communication and cary very clean when picked up.
24 June 2025
Was very efficient and detailed.
24 June 2025
Car rapidly repaired after an accident
23 June 2025
Great service but a little expensive
23 June 2025
Brilliant
23 June 2025
EVERTHING WAS CARRIED OUT SATISFACTORY AND IN A TIMELY MANNER.
20 June 2025
Sorted it out
18 June 2025
Arrived spoken with nice lady on reception car sorted in fair time
17 June 2025
No issues from start to end
17 June 2025
Could not speak to the technician working on the car. This lack of contact with the technician/ person working on the car is not good.
17 June 2025
Only waited for an hour, and I was kept informed throughout
15 June 2025
Goodbye service
15 June 2025
The whole team were great, especially Megan
14 June 2025
Satisfied !
14 June 2025
Haliwell Jones went above and beyond to provide a great service.
13 June 2025
Kept up to speed throughout
13 June 2025
Everything happened in a timely manner
13 June 2025
I never had a full service just a health check on a problem I had with my car but they soon rectified it
10 June 2025
Work completed quickly with good communication
10 June 2025
Megan and the other staff could not be more helpful
10 June 2025
See above
09 June 2025
Good service
09 June 2025
Service completed on time and as per quote ?? Car washed and hoovered ??
08 June 2025
Problem resolved in a timely manner. Went above and beyond to source emergency courtesy vehicle.
06 June 2025
All fine.
06 June 2025
Had to wait more than expected when picking up car after service
05 June 2025
We had a call to say The car was ready and valeted.
04 June 2025
We had a loan vehicle due to the expected duration of the service, which we were asked to fill up prior to its return, however when filling the fuel tank it became apparent that the previous user had not filled the vehicle to its maximum.
04 June 2025
Booked my bmw in with Luca. I cannot praise him enough, always has a smile on his face and ready to help you. Definatley an asset to Halliwell Jones North Wales Congratulations Luca.
04 June 2025
Very satisfied just good service
04 June 2025
Health check, service as instructed and car washed. Waiting room extremely comfortable and refreshments free.
04 June 2025
Meg really engages and is genuine with providing excellent customer service. Thank you
03 June 2025
Good service but a bit expensive
03 June 2025
Very well carried out the service
03 June 2025
As above
03 June 2025
Efficient, timely review and good communications.
03 June 2025
Satisfied customer
02 June 2025
Service support team were extremely helpful and could not do enough to make my visit a pleasant experience.
01 June 2025
See the narrative above
31 May 2025
Pleasant and warming welcome from MC the staff
31 May 2025
The work was completed swiftly. Also my vehicle was returned spotless.
30 May 2025
Excellent service and good communication from Megan on service reception.
30 May 2025
Very good customer service
30 May 2025
Excellent service
30 May 2025
Again. I could not fault the service at all.
29 May 2025
??
27 May 2025
Everything went to plan
23 May 2025
Friendly service, going above and beyond
22 May 2025
see above
21 May 2025
very expensive for what you get
20 May 2025
Honest and gave good advice
19 May 2025
Top marks ace
19 May 2025
From start to finish
18 May 2025
All staff helpful and friendly
15 May 2025
Car was cleaned inside and out and I had a free complete video check of vehicle.
14 May 2025
All good
13 May 2025
Quick service, car is much better - no more noises! The WhatsApp service was so easy to communicate with.
12 May 2025
Helpful, thorough with my needs
12 May 2025
No complaints whatsoever.
12 May 2025
They do what they should, we have no complaints
12 May 2025
Parts and repair done in a day
12 May 2025
Chloe professional and helpful. Job done whilst I waited (MOT) thank you despite them being very busy.
11 May 2025
Megan kept in constant communication with me on WhatsApp, trying to make the experience as positive as possible and finding out what my priorities were as well as the remedial work needed.
11 May 2025
Did everything I asked for
11 May 2025
2nd to none
10 May 2025
The video of vehicle should be more informative as a rusted bottom part of a rear spring doesnt mean it's necessarily broken.
08 May 2025
Kept updated throughout and polite staff
08 May 2025
Excellent in every way -car and customer.
07 May 2025
It was serviced. Had to return twice due to service light on dash left on. Reg was changed to old Reg upon arrival causing a slight delay on drop off for my girlfriend
07 May 2025
It was done in a timely fashion
06 May 2025
Your told what's happening all through the service , everyone involved was helpful
06 May 2025
Work carried out in good time and without issues. After booking in, I was taken to my requested destination and collected when car ready. My car had been washed and hoovered, which was appreciated.
06 May 2025
I cannot find a fault with your service.
06 May 2025
Helped with all my questions and concerns.
05 May 2025
Courtesy car was electric Mini Only one available. Range was limited given I live near Caernarfon. Range at start was 105 miles got down to 91 miles in Conwy ! so not very practical if I had to go home and return .
05 May 2025
Customer service was great but let down by expense of replacing parts, I.e, wiper blades
05 May 2025
Booked in to have paintwork inspected only to find when I arrived that they do not do paint inspection at that service centre! The brake fluid change went smoothly and Megan was very polite and courteous and escalated my paint issue.
05 May 2025
Made a request to check my tyres while my car was in for service, I knew they low 3 tyres 2.1 and off side rear 2.0. They did tell me they had been check? 3 days later message came up to check tyres, and when I travel for 30mins showing all 2.0 .
03 May 2025
As above
02 May 2025
Luca dealt with my Health Check and he was very clear on the advice he gave and provided information/updates in a timely manner. He helped with several additional queries I had - he didn't rush these and offered further assistance if it was needed.
30 April 2025
Work completed quickly
30 April 2025
Please see above response.
30 April 2025
Completed quickly as requested as was waiting for car.
30 April 2025
Always polite and professional
22 April 2025
Good service but very expensive for the work carried out.
21 April 2025
Car returned washed and clean. Great communication during the service and where able to explain any information
20 April 2025
Did the work as quickly as possible and kept me informed
20 April 2025
Nice to deal with professional people.
19 April 2025
I was guided with professionalism I was keepi updated through the day of my car being with the BMW centre to the moment I got it back p
19 April 2025
Easy
19 April 2025
Recall was done on my car very quickly
17 April 2025
Seemless
17 April 2025
Experience in trying to get help with my partners car recently from Llandudno was shockingly bad and unprofessional. No aftercare whatsoever
16 April 2025
Good service
04 July 2025
Perfect