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ABOUT CENTRE

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£1,000 Loyalty Offer

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The all-new BMW 1 Series is now available on the Motability Scheme

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The BMW 3 Series Touring

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Win at 2 Night Break with the Nelson Hotels Group

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The Quay Hotel & Spa joins the Halliwell Jones Rewards Scheme

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The BMW M5 Edition 35 Jahre

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Introducing the all new BMW 1 Series

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Launching The Next Generation In BMW Luxury

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Convertible of the Year - BMW 4 Series Convertible

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Give change to make a change

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Geneva Motor Show 2019

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BMW WINS BEST FLEET MANUFACTURER AWARD FOR THE FOURTH TIME.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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BMW 8 SERIES & X5 LAUNCH - CAER RHUN HALL

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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Upgrade Event

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The all-new BMW X3.

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Mike and Jules Peters 130+ mile challenge

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NEW Halliwell Jones Films

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The BMW X1 is now available on the Motability Scheme

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Car of the Year 2016

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because the Warrington Booking Centre completely messed up my service plan.

Service

I did not have any problems therefore I cannot be anything other than completely satisfied.

Service

Kept fully informed throughout the process

Service

Plesant staff

Service

See above.

Service

I have 2 cars. The other car is not a BMW. It is regularly serviced by the franchised dealer from whom I bought it new. This other dealer beats HJ in terms of pleasantness to the customer and efficiency with which they deal with me.

Service

Courtesy car available and get in touch with progress on vehicle

Service

Only slight issue was when I pointed out corrosion on two alloy wheels (the car isn't even 2 years old). The dealership agreed to change them under warranty when pressed

Service

I have booked a service on two separate occasions requesting that a light cover be replaced on the car. On both occasions I was told the part wasn't in stock. In spite of the fact I booked the service over a month in advance.

Service

Never an issue and always happy to assist me with my enquires.

Service

Service staff were all pleasant and friendly. I was kept informed of progress, and generally treated well. If only the sales staff had conducted themselves similarly: then you might have got the sale too.

Service

I was given clear feedback as to the work carried out on my vehicle.

Service

Service was carried out in the specified time, Car was washed which was a nice touch

Service

Leanne and Ffion were excellent made sure everything was perfect, car was fixed a lot sooner than anticipated and even washed and vac'd, amazing thank you both.

Service

Helpful and pleasant to deal with

Service

The service and staff were excellent, however after initially being told the car service would take no more than two hours, it was in fact three and a half hours before my car was ready. I was sat waiting in the showroom the whole time!

Service

VG

Service

completely satisfied as always

Service

Everything was carried out as requested.

Service

I would have been completely satisfied if, after booking, I had received a call back with the price for some additional work, as agreed.

Service

E-mails and phone calls not replied to ? When at last the booking was made the service was very good .

Service

Although pleased with the work I feel that the service is very over priced.

Service

The work needed was carried out to the standards I would expect! Long wait though for the return of the car! It couldn't be found!!

Service

It was just an MOT. Nothing special asked or given

Service

Service is very good,feedback from workshop is comprehensive and and informative.

Service

See above. Also, a lack of courtesy cars for service bookings is a major issue in a rural area.

Service

The work was done quickly and efficiently whilst I waited, and they cleaned my car inside and out.

Service

Always pleasant and helpful staff

Service

All aspects explained clearly, good personal care.

Service

Excellent service

Service

Everything was explained clearly and a video provided so I could see what was happening

Service

Everything worked well

Service

Car got recalled and then it was like BMW was doing me a favour providing a courtesy car.

Service

Seem to be throwing money at the car and not solving the problem

Service

The service advisor was polite and helpful

Service

good efficient service

Service

All satisfactory - Just one aspect that could be improved. Car dropped off at the garagefor service at 08:00 but courtesy driver not on duty until 08:30. Had to wait 35 minutes for a lift home.

Service

We had booked a courtesy car which was on the paperwork, but it had not been booked on the system. There were none available. Fortunately we got a mini from the mini dealership next door, but no fuel in it so had to get fuel leaving us late for work.

Service

On time ,lift back home ,clean car . Completely satisfied .

Service

Excellent no fuss service

Service

I need to make further booking as the front n/side electric window isn't working.

Service

I have no complaint whatsoever about being taken to and collected from Llandudno and a new tyre was fitted. However as for the main reason for the visit it was a waste of time because the problem has reappeared!!!!

Service

Service OK but had to wait just over an hour for transport home. Had to remind staff still waiting.

Service

Staff are approachable and friendly as well as professional

Service

Prompt service and attention even received a video of health check on my car.

Service

Jermey was very helpful, excellent

Service

The problem with my car was dealt with efficiently and I was kept informed of the work in progress. Also nice to have the health check done on the car while it was in the workshop. Very reassuring. Video was useful too.

Service

I find the Staff are all very helpful. They always try to accommodate all my requirements with times in the workshop, and taking me home, etc.,

Service

Excellent timely service and communication from Simon. Repairs completed exactly to time and notified quote. reat video of the work required.

Service

the service staff not as friendly as they used to be. Avoid gaze, no instant smile on first glance, head down..body image is not a happy picture thus puts customer off. they were adequate. My favourite person was the diver that dropped me off.

Service

Didn't phone me to let me know the car was ready for collection. Went in the hope that it was. Luckily, the work had been done. Could not get through on the phone for over an hour.

Service

I was kept informed throughout the entire time my car was being repaired at BMW - I was so amazed and reassured at this service.

Service

no hassle.

Service

Customer services and attention to detail.

Service

Not the best

Service

The work was carried out faultlessly with a minimum of inconvenience

Service

Can fault them

Service

Service was good

Service

Updated throughout by E mail and phone. Felon did a great job keeping me updated

Service

very good customer service

Service

Delivered on budget and on time.

Service

The staff were friendly and efficient. Drinks and biscuits freely available if waiting for the service to be conducted.

Service

everything ok

Service

Excellent service

Service

The booling of a service/MOT via the web-site is not effective. Go through the proceds of booking - enter vehicle details and servce work required snd when it gets to booking a date the system advises that I will receive a phone call to arrange!!!!!

Service

Excellent customer service and car was returned in pristine condition. Top marks to the valeting team for the condition my car was returned in following its last visit to the service workshop/

Service

Paid for service pack, but asked on arrival how will I be paying, mentioned I had a service pack on the car but no record. Had to verify with head office before service took place, HQ got back to say I had put a service pack on car.

Service

High quality service but expensive.

Service

The front desk service staff communicated pleasantly and efficiently, The main issue (reason for booking a service early, i.e. air con effectiveness) was not resolved satisfactorily.

Service

Very prompt and courteous

Service

The car is a Motability car and as such is required on a daily basis to transport the disabled person to his jobs.Unfortunately the loan car was not suited to this purpose so loss of his earnings have come into play in this instance.

Service

Excellent service in all aspects is service.

Sales

The staff at Halliwell Jones, Llandudno, are always welcoming and more than happy to listen, advise and help. On this occasion we dealt with Daniel Roberts whose knowledge and excellent customer care, added to the experience of buying our new car.

Sales

Sales person very helpful and kept us well informed on the progress of the vehicle. The car arrived with in the dates we were told and everything tied up on the day of collection.

Sales

Always completely satisfied with this dealer.

Sales

Kelly was very helpful and made the process stress free

Sales

John and Dan were excellent

Sales

Sales advisor was very approachable, friendly and helpful.

Sales

Great service.