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Because the Warrington Booking Centre completely messed up my service plan.
I did not have any problems therefore I cannot be anything other than completely satisfied.
Kept fully informed throughout the process
I have 2 cars. The other car is not a BMW. It is regularly serviced by the franchised dealer from whom I bought it new. This other dealer beats HJ in terms of pleasantness to the customer and efficiency with which they deal with me.
Courtesy car available and get in touch with progress on vehicle
Only slight issue was when I pointed out corrosion on two alloy wheels (the car isn't even 2 years old). The dealership agreed to change them under warranty when pressed
I have booked a service on two separate occasions requesting that a light cover be replaced on the car. On both occasions I was told the part wasn't in stock. In spite of the fact I booked the service over a month in advance.
Never an issue and always happy to assist me with my enquires.
Service staff were all pleasant and friendly. I was kept informed of progress, and generally treated well. If only the sales staff had conducted themselves similarly: then you might have got the sale too.
I was given clear feedback as to the work carried out on my vehicle.
Service was carried out in the specified time, Car was washed which was a nice touch
Leanne and Ffion were excellent made sure everything was perfect, car was fixed a lot sooner than anticipated and even washed and vac'd, amazing thank you both.
Helpful and pleasant to deal with
The service and staff were excellent, however after initially being told the car service would take no more than two hours, it was in fact three and a half hours before my car was ready. I was sat waiting in the showroom the whole time!
completely satisfied as always
Everything was carried out as requested.
I would have been completely satisfied if, after booking, I had received a call back with the price for some additional work, as agreed.
E-mails and phone calls not replied to ? When at last the booking was made the service was very good .
Although pleased with the work I feel that the service is very over priced.
The work needed was carried out to the standards I would expect! Long wait though for the return of the car! It couldn't be found!!
It was just an MOT. Nothing special asked or given
Service is very good,feedback from workshop is comprehensive and and informative.
See above. Also, a lack of courtesy cars for service bookings is a major issue in a rural area.
The work was done quickly and efficiently whilst I waited, and they cleaned my car inside and out.
Always pleasant and helpful staff
All aspects explained clearly, good personal care.
Everything was explained clearly and a video provided so I could see what was happening
Everything worked well
Car got recalled and then it was like BMW was doing me a favour providing a courtesy car.
Seem to be throwing money at the car and not solving the problem
The service advisor was polite and helpful
good efficient service
All satisfactory - Just one aspect that could be improved. Car dropped off at the garagefor service at 08:00 but courtesy driver not on duty until 08:30. Had to wait 35 minutes for a lift home.
We had booked a courtesy car which was on the paperwork, but it had not been booked on the system. There were none available. Fortunately we got a mini from the mini dealership next door, but no fuel in it so had to get fuel leaving us late for work.
On time ,lift back home ,clean car . Completely satisfied .
Excellent no fuss service
I need to make further booking as the front n/side electric window isn't working.
I have no complaint whatsoever about being taken to and collected from Llandudno and a new tyre was fitted. However as for the main reason for the visit it was a waste of time because the problem has reappeared!!!!
Service OK but had to wait just over an hour for transport home. Had to remind staff still waiting.
Staff are approachable and friendly as well as professional
Prompt service and attention even received a video of health check on my car.
Jermey was very helpful, excellent
The problem with my car was dealt with efficiently and I was kept informed of the work in progress. Also nice to have the health check done on the car while it was in the workshop. Very reassuring. Video was useful too.
I find the Staff are all very helpful. They always try to accommodate all my requirements with times in the workshop, and taking me home, etc.,
Excellent timely service and communication from Simon. Repairs completed exactly to time and notified quote. reat video of the work required.
the service staff not as friendly as they used to be. Avoid gaze, no instant smile on first glance, head down..body image is not a happy picture thus puts customer off. they were adequate. My favourite person was the diver that dropped me off.
Didn't phone me to let me know the car was ready for collection. Went in the hope that it was. Luckily, the work had been done. Could not get through on the phone for over an hour.
I was kept informed throughout the entire time my car was being repaired at BMW - I was so amazed and reassured at this service.
Customer services and attention to detail.
Not the best
The work was carried out faultlessly with a minimum of inconvenience
Can fault them
Service was good
Updated throughout by E mail and phone. Felon did a great job keeping me updated
very good customer service
Delivered on budget and on time.
The staff were friendly and efficient. Drinks and biscuits freely available if waiting for the service to be conducted.
The booling of a service/MOT via the web-site is not effective. Go through the proceds of booking - enter vehicle details and servce work required snd when it gets to booking a date the system advises that I will receive a phone call to arrange!!!!!
Excellent customer service and car was returned in pristine condition. Top marks to the valeting team for the condition my car was returned in following its last visit to the service workshop/
Paid for service pack, but asked on arrival how will I be paying, mentioned I had a service pack on the car but no record. Had to verify with head office before service took place, HQ got back to say I had put a service pack on car.
High quality service but expensive.
The front desk service staff communicated pleasantly and efficiently, The main issue (reason for booking a service early, i.e. air con effectiveness) was not resolved satisfactorily.
Very prompt and courteous
The car is a Motability car and as such is required on a daily basis to transport the disabled person to his jobs.Unfortunately the loan car was not suited to this purpose so loss of his earnings have come into play in this instance.
Excellent service in all aspects is service.
The staff at Halliwell Jones, Llandudno, are always welcoming and more than happy to listen, advise and help. On this occasion we dealt with Daniel Roberts whose knowledge and excellent customer care, added to the experience of buying our new car.
Sales person very helpful and kept us well informed on the progress of the vehicle. The car arrived with in the dates we were told and everything tied up on the day of collection.
Always completely satisfied with this dealer.
Kelly was very helpful and made the process stress free
John and Dan were excellent
Sales advisor was very approachable, friendly and helpful.